Note regarding High Sierra (10.13) or newer Mac OS You may have to temporarily allow installing programs downloaded from anywhere in System Preferences, Security and Privacy. Evoluent Mouse Manager (driver) may optionally be installed to customize the buttons with a variety of functions, such as Copy, Paste, Enter, etc.Insert the battery and slide the On/Off switch on the VerticalMouse to the green position or cycle it off and on to begin pairing.Go to System Preferences, Bluetooth and click Setup New Device or the + sign to add the mouse.Mac/Bluetooth models without a receiver:.Before connecting Evoluent VerticalMouse, go to the Applications folder to find and remove any existing Evoluent Mouse Manager and any other mouse software, except touchpad drivers, to avoid software conflict.Evoluent Mouse Manager (driver) may optionally be installed to customize the buttons with a variety of functions, such as Copy, Paste, Enter, Double Click, etc.Adjust the pointer speed as desired with the pointer speed button behind the wheel.On wireless models, insert the battery and slide the On/Off switch to the green position.Avoid using KVM switches since the VerticalMouse may not work with them.If pointer movement is unreliable, use an extension cable to position the receiver farther away from other USB plugs or devices.For wireless models, select a port away from other USB plugs or devices to avoid signal interference.Insert the plug or receiver in a USB port. On the Pointer Options tab, uncheck the box for Enhance Pointer Precision and set the pointer speed slider to the middle position.On the Buttons tab, uncheck the box for Switch Primary and Secondary Buttons.Before connecting the VerticalMouse, go to Control Panel, Mouse:.Try your device on a different computer.Mac only - check if there are any background updates that may cause the delay.Windows only - check if there are any Windows updates running in the background that may cause the delay.Upgrade the firmware for your device if one is available.However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing. If your receiver is non-Unifying, it cannot be unpaired.If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver.Unpair/repair or disconnect/reconnect hardware (if you have a wireless mouse).Keep other electrical wireless devices away from the USB receiver to avoid interferences.In some cases the receiver signal gets blocked by the computer case, causing a delay. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. Move the mouse closer to the USB receiver (if you have a wireless mouse).Turn off your mouse or unplug the mouse from the computer and try cleaning the mouse sensor on the bottom with compressed air or a Q-tip.Low or dead batteries can affect mouse movement. Make sure the battery is fully charged.Break in Sensor circuit (PCB - hardware issue).Lagging (delayed cursor after mouse movement or missing cursor movement) Bad sensor placement (hardware issue) - may be able to solve with surface tuning (Gaming only).Possible tracking height (mouse pad /surface tuning - software issue)ĭrifting (in one direction, over lots of mouse movement).If you are experiencing erratic movement when you use your mouse, it may be due to the following:
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